healthcare digital

Healthcare Network Optimization and Digital Transformation in Oman

healthcare digital
Client
A regional directorate under Oman’s Ministry of Health engaged Eurogroup Consulting to strengthen hospital performance and optimize the delivery of care across a growing regional network. The objective was to modernize hospital operations, enhance patient outcomes, and introduce digital solutions that would align with Oman Vision 2040’s commitment to efficient and equitable healthcare for all citizens.
Issues
The region’s healthcare facilities were operating below capacity due to uneven resource allocation, limited data visibility, and outdated management systems. Urban hospitals faced overcrowding, while smaller district clinics remained underutilized. Manual administrative processes and disconnected patient records slowed clinical decision-making and created inefficiencies in supply and workforce management. The directorate required a unified strategy to rationalize resources, digitize operations, and elevate service quality.
Solution
Eurogroup Consulting developed a Healthcare Network Optimization and Digital Transformation Plan designed to strengthen system efficiency, improve access, and build resilience. The plan focused on re-defining hospital roles, introducing digital tools for coordination and performance monitoring, and embedding sustainability and cost-effectiveness in day-to-day operations.
Approach

Our engagement began with a comprehensive diagnostic phase combining facility audits, patient-flow analytics, and interviews with medical and administrative staff. We analyzed service utilization, workforce distribution, and supply chain performance across the regional network. Based on these insights, we delivered a phased roadmap that included:

  • Re-designing hospital referral pathways to balance patient loads between tertiary and primary facilities
  • Introducing electronic health record (EHR) systems to unify patient data and improve continuity of care
  • Implementing predictive maintenance programs for medical equipment and energy systems
  • Establishing regional command dashboards to monitor occupancy, staffing, and resource efficiency
  • Training management teams on data-driven decision-making and quality assurance practices
  • Developing financing scenarios to sustain digital investments and operational reforms
Recommendations:
We recommended forming a Regional Health Performance Office to oversee digital implementation, ensure interoperability between systems, and maintain alignment with national e-health initiatives. We also advised incorporating sustainability measures such as energy-efficient cooling and solar backup systems to reduce long-term operating costs.
Engagement ROI

Within twelve months, the region achieved a 20 % improvement in hospital utilization, reduced administrative processing times by 35 %, and enhanced patient satisfaction across all facilities. The new data-driven management framework became a model for other health regions in Oman seeking to modernize service delivery.

Eurogroup Consulting’s strategic guidance supported Oman’s journey toward a smarter, more integrated, and patient-centered healthcare system—directly advancing Vision 2040’s health and social well-being objectives.